IT Service Desk Tier 2 - Expert Troubleshooter

Posted today

tatitlekWashington (DC)

Computer User Support Specialists Computer Systems Design Services

SENIORITY

Mid

SALARY

$58,000 - $74,000 per year

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About the role

The Tatitlek Corporation is seeking a Service Desk Tier 2 Tech Support professional to respond to and resolve IT service desk tickets, either remotely or at the customer site, and to assist with Tier 1 duties as needed. Ideal candidates will have strong Microsoft environment knowledge, 2+ years of experience with incidents, and experience using Remedy for ticket tracking and escalation.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.