Technical Specialist
instantserveFranklin (TN)
About the role
Technical SpecialistTDOT seeks a Technical Specialist to assist the Professional Services Division with invoicing, customer service, and relationship management.
Essential Job Responsibilities:
Provide exceptional customer service to both internal and external customers, exercising effective listening skills, providing prompt responses, maintaining complete and accurate documentation, and communicating effectively. Foster professional relationships with the Divisions and the Regions to promote accountability and consistency, further partnering relationships, and minimize impacts to program stability. Assist with coordinating consultant invoices with Contract Managers to ensure invoices are formatted consistently, reviewed within the timeframe allotted to meet the Sections performance metrics, and coordinated for any concerns or questions. Create a transmittal document for TDOT Finance to indicate that an invoice has been reviewed and is approved for payment. Ensure all deliverables are accomplished in alignment with the Consultant and Contract Services Quality Management Program for the purpose of reducing errors, ensuring consistently high levels of quality and achievement, mitigating risk to the Department, and establishing a track record of success.
Qualifications
Education: Bachelors degree
Professional Experience: Minimum 1 year of experience processing/developing invoices
Location Requirements:
Candidate must be local. - No preference Additional Location Details (City, State): - This position is remote/WFH - Monday - Friday, planned 7:00am - 3:30pm CST (flexible)Candidate Location (city, state) - NAOnboarding Requirements to Complete Upon Acceptance Minimum Verification Requirements - Please complete the following verification with Accurate upon candidate's selection. The TN Combined Counties & Statewide Search Package should be ordered from Accurate to include: Address History Locator National Criminal Record Search Sex Offender Registry Criminal County & Statewide Search - 7 year search, based on residential address history Criminal Federal Search - 7 year search, based on residential address history Global WatchAKAs - Search current name and all additional namesA 5-Panel Drug Screen must also be ordered for any candidates accepted to a TRANSPORTATION TECHNICIAN 3 (TMC Tech III) requisition in Region 4. This applies only to Region 4.Please review the comments section of this requisition for any additional background check requirements. Onboarding Documents and Information: - Please follow this link and fill out the relevant documents:
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