Concierge Customer Specialist

Posted today

virtual vocationsDenver (CO)

Customer Service RepresentativesComputer Systems Design Services

SENIORITY

Junior

About the role

Supporting customers and key accounts in China, the full-time Concierge Customer Specialist will manage the end-to-end customer experience across Customer Support, Quoting, and Order Processing functions, while working remotely with the flexibility to attend training and meetings in either Brussels or London. Key responsibilities Serve as the dedicated liaison for key accounts and distributors in China, providing proactive communication and building trust Manage customer functions including support inquiries, quoting, and order processing, ensuring compliance and timely delivery Identify customer needs and demand patterns to advise on product or service solutions and resolve complex issues Required qualifications Bilingual fluency in Mandarin Chinese and English is required Demonstrable experience in customer support, sales operations, or account management focused on high-value accounts Flexibility with working hours to support China Standard Time (CST) Proficiency with CRM systems and strong critical thinking skills for systemic issue resolution Bachelor's degree and life science experience preferred; equivalent experience considered

Before you apply

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Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.