L1 Support Technician
teceze usaLouisville (KY)
About the role
1–3+ years of experience in Help Desk, Service Desk, Desktop Support, or L1 Technical Support. Strong troubleshooting skills with Windows desktops and laptops. Working knowledge of Microsoft 365, Outlook, Teams, and Microsoft Office applications. Basic knowledge of Active Directory and user/account administration. Basic understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and general network troubleshooting. Experience working with an IT ticketing or ITSM platform. Good understanding of hardware, peripherals, printers, and desktop configurations. Strong verbal and written communication skills. Excellent customer-service and problem-solving abilities. Ability to work independently as well as part of a support team. Ability to work onsite in Louisville, KY.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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