Head of Concierge Support & Trust AI-Driven Ops

Posted 18 days ago

pickleNew York (NY)

Computer and Information Systems Managers Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

SENIORITY

Senior

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About the role

Pickle, a NYC-based peer-to-peer rental marketplace, is seeking a senior leader to own customer operations end-to-end. You will manage offshore agents, partner with Product and Ops to fix root causes, and drive a concierge-quality support experience while lowering cost per contact. Based in NYC and in the office four days a week, you will shape strategy, set SLAs, and lead a team through high-stakes cases such as fraud and disputes, using automation and AI to raise service levels.

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