CX Operations Lead: Scale Onboarding and Retention

Posted 11 days ago

certifidGrand Rapids (MN)

General and Operations ManagersComputer Systems Design Services

SENIORITY

Lead

About the role

CertifID is hiring a Senior Customer Success/Revenue Operations leader to own onboarding, adoption, retention and expansion. You will design scalable, automated workflows and playbooks, balancing automation with personal touches. The role partners with Sales, Implementation, Product and Engineering to improve the customer journey and maximize long-term value. You will build health scoring, renewal cadences, and dashboards, driving a data-driven CX program across SMB to enterprise segments. #J-18808-Ljbffr

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A number in mind

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Your notice period

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