Senior Customer Success Specialist, K-12 EdTech (Remote)
pearsonSalt Lake City (UT)
Senior Customer Success Specialist, K-12 EdTech (Remote)
Posted 4 days ago
pearsonSalt Lake City (UT)
SENIORITY
Senior
About the role
Pearson is seeking a Specialist, Customer Success to own a portfolio of midsize and large school district accounts across the PALS product suite. You will lead onboarding, drive adoption, and build trusted partnerships to support long-term retention.
You'll collaborate with Product, Tech, Sales, and Support to ensure a seamless customer journey, monitor health signals, and deliver business reviews that translate product usage into outcomes. Remote-ready role.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.