District Manager
ihopEast Cleveland (OH)
About the role
Company Description:
IHOP is a longtime leader in family dining, serving guests since 1958 with a focus on friendly service, quality food, and creating joyful experiences. Known as the home of all things breakfast, IHOP offers made-to-order breakfast favorites along with a broad selection of lunch and dinner items, including Hand Crafted Melts and Ultimate Steakburgers. With more than 1,800 restaurants around the world, IHOP provides welcoming spaces where guests can gather, study, celebrate, or simply enjoy time together. The brand continues to grow through new franchisees and team members who share a commitment to hospitality, consistency, and community connection. IHOP also engages guests through its rewards program, offering perks like free birthday pancakes and exclusive offers.
Role Description:
The District Manager is a full-time, on-site role based in the Greater Mansfield Area, responsible for overseeing multiple IHOP restaurant locations. This role includes leading and coaching General Managers, monitoring daily operations, and ensuring each restaurant meets brand standards for guest service, food quality, cleanliness, and safety. The District Manager analyzes sales, labor, and cost metrics, develops action plans to drive profitability, and supports effective local marketing and community engagement. Day-to-day responsibilities also include staffing and talent development, performance management, and ensuring compliance with company policies and regulatory requirements. The District Manager collaborates with corporate and franchise leadership to execute initiatives, resolve operational issues, and maintain a strong, guest-focused culture across the district.
Qualifications:
Demonstrated multi-unit restaurant or retail leadership experience, including managing managers and overseeing operations across several locations.
Strong skills in team leadership, coaching, and performance management, with a focus on developing talent and building inclusive, high-performing teams.
Proficiency in operational execution, including scheduling, inventory and cost control, and maintaining food safety and cleanliness standards.
Ability to analyze financial reports, interpret sales and labor metrics, and implement strategies to improve revenue and profitability.
Excellent communication, interpersonal, and conflict-resolution skills, with the ability to build relationships with team members, guests, and community partners.
Experience with guest service best practices and problem-solving to ensure positive guest experiences and timely resolution of concerns.
Comfort with basic technology tools used in restaurant operations, such as POS systems, reporting platforms, and scheduling software.
Availability to work a flexible schedule, including mornings, evenings, weekends, and holidays, as needed to support district operations.
Valid driver’s license and reliable transportation for regular travel between restaurant locations in the Greater Mansfield Area.
High school diploma or equivalent required; an associate or bachelor’s degree in Business,
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