Customer Experience Supervisor/Quality Assurance Supervisor

Gellert Global Group consists of many of the leading North American food importing companies (Atalanta Corporation, Camerican International, Finica, GGG Manufacturing) and has been involved in importing food products for over 100 years. GGG companies provide strength in sourcing, insurance, finance, logistics, food safety and information technology, and supplies the needs of retailers, distributors, foodservice chains, hotels, cruise lines, and food manufacturers alike. GGG Manufacturing is the GGG entity focused on developing value – added products from GGG sourced materials to meet customer needs. Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully. The Food Quality Control Supervisor manages daily quality control at a food manufacturing facility, ensuring products meet safety, regulatory, and company standards. The role includes leading QC technicians, overseeing production, managing tests, and supporting ongoing improvements. Supervise daily quality control operations on the production floor. Ensure raw materials, in-process products, and finished goods meet specifications. Monitor compliance with HACCP, GMPs, EMPs and company food safety programs. Review and verify production and quality records for accuracy and completeness. Train, schedule, and supervise QC technicians. Provide coaching and performance feedback. Ensure team follows proper sampling, testing, and documentation procedures. Oversee product sampling and testing (microbiological, chemical, and physical as required). Review Certificates of Analysis (COAs) and approve materials for use. Ensure proper implementation of hold-and-release procedures. Support internal, customer, and regulatory audits. Oversee environmental monitoring programs. Verify sanitation effectiveness through inspections and testing. Report and address any food safety risks promptly. Identify trends in quality data and recommend improvements. Collaborate with production and maintenance teams to reduce defects and waste. Participate in root cause analysis and corrective/preventive action processes. Bachelor’s degree in Food Science, Microbiology, or related field preferred. ~3-5 years of experience in food manufacturing or quality control. ~ Strong knowledge of HACCP, GMPs, and food safety regulations. ~ Experience with FDA and/or USDA inspections. ~ Ability to work in a fast-paced production environment. ~ Proficient in Microsoft Office ~ Ability to analyze data and make sound decisions. ~ Flexibility to work shifts, weekends, or holidays as needed. xsgimln Health: Medical, dental and vision insurance, Company-paid life, accident and long-term disability insurance, flexible spending accounts Wealth: Competitive pay, annual bonus opportunity, matching 401(k) with immediate vesting upon enrollment, generous employee referral program Professional Growth: Online training courses, virtual and classroom development experiences, education assistance program Paid-time off, parental leave, flexible work schedules (subject to your location and role) Team Building: Employee engagement and recognition programs, wellness, philanthropic and DE&I initiatives, Company-sponsored celebrations, and team-building events The Gellert Global Group of companies is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state, or local law. Gellert Global Group is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact