Customer Support Specialist Cheshire, CT

Posted yesterday

accel international holdingsWallingford (CT)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

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About the role

Join The Winning Team Of Accel! Accel International has grown to be the best high-performance conductor manufacturer for the aerospace, medical, telecommunications, and other industries. Our state-of-the-art technology and the dedication of our associates are unmatched by any of our competitors! With emphasis on customer care and integrity, we have become a force to be reckoned with in the wire industry, and our growth reflects this. We currently operate two state-of-the-art facilities in Connecticut, one in Indiana, and a new one is being built in Florida, which will be up and running in 2023.This is a fast-paced, demanding role requiring self-motivation, results-oriented mindset, and a positive attitude. If you are a quick thinker, customer-centric extrovert, and you work well under pressure, this is the right role for you.

Job Responsibilities: Take inbound and make outbound calls for customer service of wire manufacturing. (NO COLD CALLING!)Identify customer's needs and cultivate effective customer relationships via phone. Work with the sales, engineering and operations teams to ensure consistent value is delivered to the customer. Maintain customer satisfaction by establishing rapport with customer and others at Accel to help meet customer needs. Determine quotation requirements by interviewing customer; referring to customer account information. Recommend product solutions by understanding the company product line and prepare quotation pricing utilizing established guidelines. Resolve customer product and service problems. Administrative tasks, such as order entry, filing, report writing, faxing, copying etc. Other duties as may be necessary.

Job Requirements and Qualifications:

Bachelors degree or higher is required 2-3 years experience in non-retail sales and customer service
Proficiency in MS Office products (Excel) is required
Strong work ethic and integrity
Strong initiative and interpersonal skills
Ability to work with competing priorities
Ability to work under pressure
Analytical skills
Resourceful and responsible
Impeccable written and oral communication skills
Attention to detail and accuracy of data
In return, we are happy to offer:
Competitive Base Salary (DOE) (This is a salaried, no commission position)
Generous Bonus Potential
Rewarding and Fun Work Environment.
Medical, Dental and Vision Benefits
Free Disability and Life InsuranceAFLAC line of coverage 401(K) Plan with a MatchPTOGrowth Opportunities

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