Customer Experience Coach

Customer Experience CoachEmployment Type: Full-Time Compensation: $23$30/hr + quarterly performance based bonuses.Help people move forward while building a meaningful career.Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals.This role is ideal for people with backgrounds in customer service, hospitality, retail, education, or caregiving who enjoy connecting with others and creating supportive, encouraging environments.No specialized industry experience required. We provide full paid training so you feel confident in the role.About the RoleAs a Customer Experience Coach, you'll work directly with individuals throughout their scheduled sessions, helping them stay engaged and supported while participating in a structured program.You'll serve as a consistent and positive presence while ensuring each person's experience is welcoming, organized, and encouraging.Key ResponsibilitiesProvide one-on-one support during scheduled program sessionsOperate and monitor specialized program tools and technology (training provided)Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercisesMaintain accurate session notes and share updates with team membersEnsure each participant's experience is professional, supportive, and respectfulFollow established processes and standards to maintain a consistent experienceRequirements2+ years of full-time professional experience in any industryChar and professional verbal and written communication skillsStrong interpersonal skills with patience and empathyReliable, punctual, and open to feedbackAuthorized to work in the United StatesAbility to pass a background check and drug screeningNice-to-HavesExperience in customer service, hospitality, retail, education, or caregiving rolesInterest in personal development, coaching, or wellnessComfort working closely with individuals in a service-focused environmentPay & BenefitsCompetitive pay with advancement opportunities90% employer-paid medical, dental, and vision insurance401(k) retirement plan10 PTO days (15 after the first year) + 10 paid holidaysPaid training and professional certificationSupportive, growth-focused work environmentAbout SerenitySerenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. By combining structured programs, innovative tools, and a people-first approach, our team creates supportive experiences that help individuals move forward in powerful ways.Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.