Call Center Specialist
robert halfAlbuquerque (NM)
Call Center Specialist
Posted 3 days ago
robert halfAlbuquerque (NM)
SENIORITY
Junior
About the role
Call Center Specialist Robert Half is looking for a Call Center Specialist to support customers in a Contract to Hire position. This role focuses on delivering attentive assistance through outbound calls, resolving questions efficiently, and maintaining a positive customer experience. The ideal candidate is comfortable using customer service software, handling high-volume interactions, and completing administrative tasks with accuracy.
Responsibilities:
100+ outbound customer calls a day and provide clear, courteous support for a range of service-related inquiries.
Document conversations accurately in customer service systems and update account details as needed.
Resolve routine issues during the first interaction whenever possible, while escalating more complex concerns to the appropriate team.
Use office tools and internal platforms to track requests, follow established procedures, and maintain organized records.
Support a high-volume call environment by managing time effectively and maintaining service standards throughout the day.
Communicate technical or service information in a way that is easy for customers to understand, including topics related to connectivity or Ethernet services.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.