Skincare Specialist, Bergdorf Goodman

Posted yesterday

christian dior perfumesNew York (NY)

Retail Salespersons Cosmetics, Beauty Supplies, and Perfume Retailers

SENIORITY

Mid

SALARY

$25-$31

Apply

About the role

Job Description

Company Description: From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique savoir-faire of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety. Parfums Christian Dior is part of the LVMH Group.

Job Description:

The Skincare Specialist is the Dior Ambassador and promotes with passion the Dior Brand and Values. As a member of the Dior team, she/he demonstrates a Dior attitude at all times.
She/he is to achieve defined sales targets while promoting the brand image and providing high standard of service to our clients, with a focus on Skincare expertise and application.
SELLING DIORConduct in store and/or remote selling activities, acting as a personal shopper
Sell Dior products by meeting our clients’ needs and providing a memorable experience through high standard of service to clients throughout the whole sales process, following the brand D.I.O.R. method:
Initiate contact with customers and welcome them both on counter and through traffic-stopping
Identify and understand customers’ needs
Propose and demonstrate personalized product offers. Offer the right service and conduct it perfectly. Propose complementary products within category and cross category. Offer a global beauty approach.
Communicate passionately and educate clients on the brand and products
Achieve retail sales targets (in store and remote) and contribute to counter KPIs on a monthly basis
Master Brand, Category and Competition KnowledgeCLIENT EXPERIENCE AND MANAGEMENTDevelop durable relationships with existing clients in store and remotely
Engage new clients to the brand, through genuine human interaction
Register clients’ data in the dedicated system and ensure reachability. Perform all CRM and clienteling activities
Leverage Dior content and tools (Dior Connect & Ipos) to drive traffic, develop client loyalty and take actionsCOUNTER OPERATIONSKnow and apply merchandising guidelines
Regularly monitor stock levels to ensure appropriate levels. Reports insufficient stock.
Monitor shelves inventory and display new products when needed (only if applicable)
Operate cash registers and close daily revenues (only if applicable)
Carrie out all assigned operational and administrative tasks
Maintain good relationships with retailers
Respect corporate & counter rules (attendance, punctuality…) and Dior grooming guidelinesSKINCARE SPECIALIST SPECIFIC CONTRIBUTIONSDeliver personalized and expert skincare consultations using our skin diagnosis tool, the Skin Analyzer and the Dior Skin Scanner, providing professional tips and tricks
Deliver 20 minutes coaching services
Contribute to animate skincare event with the skincare trainer and/or the skincare experts (Beauty Classes, HPP…)Be fully trained on the complete Dior skincare services menu, following the international training curriculum
Mentor and/or coach 3 axis BCs on skincare selling skills (D.I.O.R., product knowledge, demonstration, gesture, Skin Analyzer…)

Qualifications:

1 year of skincare selling experience required, preferably in the luxury retail environment 1-2 years of retail experience required, preferably in the luxury retail environment
Proven track record in achieving retail results (sales and profitability)
Experience in selling makeup, fragrance and skincare. Preferably in a luxury environment
Digital savvy; experience/comfortable with operational POS systems
Proficient in Microsoft Office, Word, Excel. Outlook, HRIS systems, Power Point, Client tracking systems and Point of Sales (POS)
Able to work on weekends, holidays, and evenings

Additional Information: This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All your information will be kept confidential according to EEO guidelines. LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure. While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $25-$31.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.