Customer Service Specialist

Posted 3 days ago

addison groupDenver (CO)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Mid

SALARY

$20 - $24hr

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About the role

Job Title: Customer Service / Order Management Specialist

Industry: Consumer Goods

Location: Chicago, IL

Assignment Type: Seasonal Contract – Approx 6 months

Pay: $20 - $24hrWork Schedule: Monday–Friday with multiple shift options in the morning!

Benefits: This position is eligible for medical, dental, vision, and 401(k)

About The Company: Our client is a well-established consumer goods organization with a long-standing presence in the U.S. market. The company provides essential products and solutions to commercial, industrial, and government customers nationwide. This is an excellent opportunity to join a collaborative customer service team during its busiest seasonal period.

Job Description: We are seeking a Customer Service / Order Management Specialist to support a portfolio of municipal, government, and corporate customers purchasing bulk winter products. The ideal candidate will be comfortable communicating with professional and government customers, managing orders from initial request through delivery, and coordinating internally to ensure accurate and timely service. This position requires strong communication skills, reliability, attention to detail, and the ability to remain organized during a fast-paced seasonal period.

Key Responsibilities:

Answering high volume of incoming calls
Serve as a primary point of contact for assigned municipal, government, and corporate customers
Process customer orders and provide timely updates regarding order and delivery status
Coordinate product transportation and delivery scheduling based on customer needs
Build positive working relationships with customers and provide proactive, solutions-oriented service
Enter, maintain, and update order and customer information within internal systems
Maintain accurate customer records, contracts, correspondence, and related documentation
Assist with invoicing and billing information as needed
Partner with transportation, operations, sales, and other internal departments to keep orders moving efficiently
Respond professionally to customer questions, changes, and time-sensitive requests
Help resolve order or delivery issues while keeping customers informed throughout the process Qualifications:2–3 years of professional customer service, client services, order management, or related office experience
Experience supporting business-to-business, corporate, or professional customers strongly preferred
Strong written and verbal communication skills with a polished, customer-focused approach
Proficiency with Microsoft Office, including Excel and OutlookSAP experience is strongly preferred and will be highly valued
Ability to manage multiple orders, requests, and priorities simultaneously
Strong attention to detail and follow-through
Team-oriented attitude with the ability to collaborate across departments
Bachelor’s degree is a plus but not required
Previous consumer products or B2B customer service experience is a plus Additional Details:
Candidates must be committed to completing the full duration of the assignment
Reliability and punctuality are essential
Candidates must be available for additional hours during periods of high winter demand, including occasional weekends and holidays Perks:
Primarily remote work arrangement
Opportunity to gain experience supporting large-scale corporate and government accounts
Exposure to SAP and end-to-end order management processes
Collaborative, team-oriented environment
Opportunity to build experience within a large, established consumer goods organization

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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