Director of Shared Services - Call Center

Posted yesterday

momsmealsNew York (NY)

Administrative Services Managers Telemarketing Bureaus and Other Contact Centers

SENIORITY

Manager

SALARY

$137,520-171,900

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About the role

The Director of Shared Services for Call Centers will oversee and optimize centralized support functions across ourCustomer Care and Intake operations. This role is responsible for advancing operational excellence, standardization, technology enablement, quality performance, and scalable processes that improveefficiency and the customer experience. The ideal candidate will lead teams and cross-functional initiatives across quality assurance, technology enablement, support, reporting/analytics, automation, AI-enabled improvements, and deployment readiness.

Salary Range: $137,520-171,900 Remote hires will be required to travel to our headquarters in Ankeny, IA (company paid) on their first 1-3 days for orientation.

Benefits: Our employees enjoy a generous package of benefits that we are thrilled to provide, and feel is part of what makes us different as an employer. We value our team members, and this is one way we can show it.

Benefits include: PTO, holiday pay and holiday of choice 401(k) match Life insurance Short-term disability Health, dental and vision insurance Maternity/paternity leave Health savings account (HSA) Flex spending accounts (FSA) - health and dependent

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