Customer Service / Call Center Agent

Customer Service / Call Center Agent Customer Service / Call Center Agent role for loan servicing, mortgage company in Phoenix. Sits in office daily.$19.50 per hour + monthly bonus potential + benefits offered through Elwood until perm Starts on November 2, 2026

Responsible for providing excellent customer service by answering a large volume of incoming calls and third party inquiries regarding existing real estate mortgage loans. Will make some outbound calls to borrowers due for current month. Manage a high volume of inbound calls from borrowers and authorized third parties regarding mortgage accounts, payments, servicing inquiries, and account-related concerns Provide accurate, timely, and compliant information while working toward first-call resolution whenever possible. Research borrower concerns, review account information, and coordinate with appropriate internal departments to facilitate resolution. Initiate and route servicing tasks, internal requests, emails, and escalations based on the nature and complexity of the inquiry. Manage customer callbacks and follow-up activities to ensure outstanding issues are tracked through resolution. Process mortgage payments when appropriate and in accordance with established procedures. Maintain detailed documentation of borrower interactions, account concerns, follow-up requirements, and resolution activities within mortgage servicing systems. Recognize complex or sensitive issues and appropriately escalate them to qualified teams while maintaining ownership of the customer experience. Handle confidential borrower and financial information. Customer Service / Call Center Agent Qualifications:1-2 years of call center, customer service or collections experience Banking, Mortgage/Loan Servicing or financial services experience is helpful but not necessary High school diploma or equivalent work experience Microsoft Word, Excel and Outlook skills Strong typing skills Must be able to work full 8 hours, Monday thru FridaySits in office daily We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization. Our commitment to you: to be Kind, Helpful, Respectful, Honest and Committed To Finding You Work.