Lead Technical Product Manager - Digital Experience

The company: 's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees. Onyx is a robust, multi-module annuity administrative platform utilized by multiple companies within. Built on a modern tech stack, it successfully launched in 2020. Onyx offers seamless integration capabilities, advanced analytics, and user-friendly interfaces, supporting efficient operations and scalability. It plays a critical role in streamlining processes and enhancing customer experience across the organization.

The Opportunity: We're looking for an exceptional Lead Technical Product Manager who is obsessed with outcomes, not outputs. This role sits at the intersection of platform architecture, portal experiences, and data-driven decision making. You'll own critical platform capabilities—APIs, integrations, and agent/advisor/client portals—that directly enable our partners to achieve $12B+ in sales capacity. You'll measure success not by features shipped, but by measurable business outcomes: Zero Touch rates, cycle time reduction, agent adoption, and carrier-validated cost savings. This is a role for someone who: ● Thinks in outcomes — You start with the business result and work backward to the solution ● Lives in data — You establish baselines, track leading indicators, and make decisions based on evidence ● Embraces AI — You see AI/ML as a tool to accelerate automation and improve decision quality ● Builds platforms that scale — You create capabilities that multiply team productivity What Own Platform & API Strategy ● Design and own our API strategy—REST, webhooks, event-driven architectures ● Build platform capabilities that enable 25-30% Zero Touch processing rates ● Create reusable capabilities used by 2+ features each, reducing development time ● Architect integrations that support distribution partners and carrier workflows Portal Experiences ● Own the agent/advisor/client portal product strategy and roadmap ● Drive portal adoption from current state to 70% adoption target ● Achieve >80% agent CSAT through UX improvements and self-service capabilities ● Reduce support volume by 25% through portal-based self-service features Outcome-Driven Product Management ● Define success metrics for every feature before development begins ● Establish baselines, track leading indicators weekly, review outcomes monthly ● Drive carrier-validated operational savings through intelligent automation ● Document data-driven decisions with measurable impact AI & Intelligent Automation ● Identify opportunities for AI/ML to improve processing automation ● Partner with engineering to implement intelligent document processing, rules optimization, and predictive workflows ● Use AI-assisted tools to reduce PRD-to-launch cycle time by 25% ● Build features that compound—every release makes the next one easier What Makes You a Fit Product / Technical Depth ● 5+ years of product management with at least 3 years on technical/platform products ● Understanding of APIs, microservices, event-driven architectures ● Experience with modern tech stacks and cloud platforms (AWS/GCP/Azure) ● Experience working with data science teams or implementing AI-powered features ● Familiarity with LLMs, intelligent document processing, or predictive analytics (nice to have) Outcome Obsession ● You measure success by business outcomes, not feature velocity ● Experience defining and tracking OKRs with explicit, measurable key results ● You've driven measurable cost savings, efficiency gains, or revenue impact ● Comfortable presenting outcome dashboards to executives and stakeholders Data-Driven Mindset ● You establish baselines before measuring improvement ● Experience building metrics frameworks—leading vs. lagging indicators ● Fluent in analytics tools and comfortable writing SQL or working with data teams ● You've made product decisions based on data and documented the impact Portal & User Experience ● Experience owning B2B portal products—agent portals, partner portals, or customer portals ● Track record of driving adoption and improving user satisfaction scores ● Understanding of self-service design patterns that reduce support burden ● Experience with e-commerce, workflow, or transactional portal experiences Core Competencies Technical Excellence ● Fluent in technical discussions about system design, data models, and API contracts ● Can review PRs, understand technical debt trade-offs, and contribute to architecture decisions ● Experience with event streaming, message queues, and asynchronous processing ● Understanding of security, compliance, and data privacy requirements Product Craft ● Exceptional at breaking down complex problems into shippable increments ● Write technical specs that engineers love and business stakeholders understand ● Experience with modern product tools (analytics, A/B testing, feature flags) ● Strong analytical skills with ability to synthesize data into actionable insights Leadership & Communication ● Influence without authority across engineering, design, and business teams ● Communicate complex technical concepts simply to any audience ● Comfortable presenting to engineers, executives, and customers ● Extreme ownership — you own outcomes, not just outputs Requirements ● 5+ years of product management experience, with 3+ years on technical products ● Proven track record of driving measurable business outcomes ● Experience with B2B portals, platforms, or developer tools ● Strong technical background—you should be dangerous enough to prototype Nice to Have ● Experience in fintech, insurtech, or regulated industries ● Previous engineering or technical background ● Experience with AI/ML product features or intelligent automation ● Track record of building and scaling platform teams ● Familiarity with annuity, life insurance, or financial services operations Why Join Us ● Impact: Your work directly affects our core platform and every product we build ● Growth: We're scaling rapidly - help us build the foundation for the next 10x ● Ownership: Real autonomy to make decisions and drive outcomes ● Team: Work with exceptional engineers who care about craft and shipping ● Learning: Exposure to complex technical challenges and business problems