IT Support Specialist

Piper Companies is seeking an IT Support Specialist to support a leading organization in the networking and technology space. This is a hybrid opportunity located in the RTP (Research Triangle Park), NC area, with a required onsite presence every Tuesday and remote work for the remainder of the week. This position offers an initial 3-month contract with quarterly extensions and strong long-term potential. The IT Support Specialist will work directly with customers and internal teams to support onboarding, implementation, platform adoption, and technical troubleshooting efforts, serving as a trusted resource for IT infrastructure and connectivity-related initiatives. Responsibilities of the IT Support Specialist Include: Partner with customer IT and infrastructure teams to support onboarding, implementation, and activation of technology solutions. Assist with deployment, configuration, and support of virtual machine-based collectors, integrations, and monitoring tools within customer environments. Provide technical guidance related to networking, connectivity, system access, DNS, IP addressing, firewall policies, and authentication requirements. Support cloud-based implementations, API integrations, system migrations, and platform adoption initiatives. Troubleshoot infrastructure, networking, and application issues while coordinating resolutions with engineering and support teams. Deliver technical training, end-user guidance, and best practices to ensure successful platform utilization. Document customer environments, technical configurations, and implementation milestones. Qualifications for the IT Support Specialist Include: 2+ years of experience in IT support, technical support, help desk, systems administration, network support, implementation, or a related technical role. Hands-on experience with networking fundamentals, including TCP/IP, DNS, DHCP, firewalls, SSH, SNMP, and virtualized environments. Exposure to Windows environments, Active Directory, Microsoft 365, Entra ID (Azure AD), or other enterprise IT infrastructure technologies is preferred. Understanding of cybersecurity concepts including vulnerability management, software patching, system hardening, CVEs, and endpoint security. Strong communication skills with the ability to explain technical concepts to both technical and non-technical users. Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or equivalent professional experience.