Global Head of Customer Support - Remote, AI-Driven Scale

Posted yesterday

teamviewerChicago (IL)

First-Line Supervisors of Office and Administrative Support Workers Software Publishers

SENIORITY

Manager

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About the role

Team Viewer is searching for a Global Head of Customer Support to lead and enhance their worldwide support organization across a multi-product SaaS portfolio. The ideal candidate will have 10-15+ years of leadership experience and a proven track record in improving customer satisfaction. Responsibilities include executing a customer support strategy, standardizing operations, and enhancing efficiency through AI and automation. This is a remote role with a competitive compensation package, flexible PTO, and comprehensive health benefits.

Before you apply

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Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.