Office Manager

Retail Office Manager The retail office manager is responsible for completing all business processes and operations in the Retail Sales Center.Essential duties and responsibilities (all or some of these duties will be performed):Accounts payable and receivableFollows SOP policy when processing invoicesReceives, codes, and/or processes invoicesResponsible for contacting vendors with billing discrepanciesProcesses daily deposits and customer refunds as directed by the general managerCustomer serviceAnswers phone and greets customers as neededFull autonomy to arrange, modify service via factories or vendors for the sole purpose of customer satisfaction and contract completion at the direction of the general managerAssists with customer disputes and resolutions. Escalate issues to upper management as neededResearch information when needed to reply to a customer on service-related itemsCustomer file maintenanceMaintains and transmits copies of files to corporate per the SOP guidelinesEnsure filing practice follows State Compliance standardsSkills:Excellent analytical and problem solving skillsExcellent written and verbal communications skillsSelf-starter with a strong work ethicAbility to work in a complex deadline-oriented environmentBasic Microsoft Word and Excel skills.General knowledge of property and casualty insurance coverage.Solid understanding of accounts payable and receivables.Excellent organizational skills, ability to multi-task.Strong customer service skills a must!Requirements:High School Diploma2 year Degree preferredCavco Industries is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.