Customer Experience Leader
formicaDayton (OH)
About the role
Formica Group North America in Cincinnati seeks a Customer Service Supervisor to lead and motivate a high-performing team, ensuring top-tier service for our customers. You will manage daily workflow, resolve escalated issues, and align with sales objectives to support program success.
The ideal candidate has a bachelor’s degree, 2–3 years of management experience, strong communication skills, and proficiency with ERP systems (Infor LX) and MS Office.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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