Support Manager

Posted today

virtual vocationsDenver (CO)

Computer User Support SpecialistsCustom Computer Programming Services

SENIORITY

Mid

About the role

Leading a team of Support professionals, the full-time Manager, Support will oversee customer-focused technical support operations, ensuring high-quality service delivery and team performance in a fully remote environment. Key responsibilities Lead, coach, and develop a team of Support professionals, setting clear goals and providing regular feedback Oversee day-to-day support operations, monitoring key metrics to ensure efficient issue resolution and adherence to service levels Serve as an escalation point for complex customer issues, ensuring timely and effective resolution while advocating for customer needs Required qualifications 5+ years of experience in customer support, technical support, or related customer-facing roles 3+ years of experience in a leadership or management position within a support environment Experience in a SaaS, technology, or software support setting Strong understanding of support operations, ticketing workflows, and escalation management Proven ability to manage team performance using metrics and performance documentation

Before you apply

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Your profile is current

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Two examples you can talk through

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A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.