Enterprise EOC Console Operator
cma consultingAlbany (NY)
About the role
Job Description:
Position Overview Monitoring batch processes for errors, timely initiation and successful completions. Monitor file transmissions for errors, timely initiation and successful completions. Monitoring the infrastructure that supports the CMA applications for availability, error conditions and capacity utilization issues. This includes servers, network devices, storage, circuits, operating systems, databases, etc. Monitoring the Data Center’s air conditioning, electrical and fire suppression systems for availability, error conditions and capacity utilization issues. Monitoring the physical access to the CMA work areas and Data Center during non-prime shift hours. Dispatching technicians, vendors and/or management when an incident and/or problem is detected or reported. Recording, categorizing, and assigning incidents, problems and/or requests as reported and/or detected. Assisting in the development of console operations knowledge articles. Executing and preparing management reports.
Work Hours:
Monday: 12pm to 8pm Tuesday: 12 pm to 8pm Saturday: 12 pm to 12 am Sunday: 12 pm to 12 am Mandatory
Qualifications:
Attentive and observant. Honest and trustworthy. Good and clear verbal and written communication Skills. Exudes a positive attitude. Good time management. Willingness and ability to learn. Knowledge of the operation of computer systems and related electronic data processing equipment. Knowledge of modern information technology procedure and terminology. Ability to record information into an incident management tracking record. Ability to understand and carry out oral and/or written directions. Ability to follow written instructions & procedures. Ability to document internal procedures.
Preferred Skills:
A degree related to Computer Science or any Information Technology (IT) certifications. Basic knowledge of the IT configuration for a typical Data Warehouse. Experience working and communicating as part of a team a team. Monday: 12pm to 8pm Tuesday: 12 pm to 8pm Saturday: 12 pm to 12 am Sunday: 12 pm to 12 am
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