Remote Sales Technical Support East Coast

About the role As our East Coast ZM Sales Technical Support, you become a vital part of our global team. At ZM Trucks, you will collaborate with some of the most brilliant technicians and engineers globally, engaging in cutting-edge technology. We are committed to supporting your professional growth through a combination of training programs and on the job experience. We are seeking candidates who are committed to delivering top-quality work, offering exceptional customer service, and actively contributing to our mission. What you'll do Support the local sales team(s) regarding upfit questions/solutions from distribution partners, customers and local upfitte.rs. Execute both basic and advanced diagnostic and repair work on all ZM products throughout NY/NJ as needed. Collaborate with ZM team members to maximize repair efficiency and ensure exceptional product delivery. Operate a variety of high-quality hand, power, and shop tools. Utilize a company provided laptop for diagnostics and online training. Accurately document repairs and inspect and maintain equipment. Provide direct feedback to ZM’s engineering team to continuously enhance repair procedures and products. Maintain a collaborative, inclusive, and respectful attitude in a dynamic environment. Qualifications Proven ability to adapt to new technologies, innovate, follow instructions attentively, and effectively manage multiple priorities to meet deadlines. Must have five plus years of mechanical experience and EV experience. Excellent communication and customer relations skills. Evidence of a "safety first" attitude. Excellent communication skills in both English and Mandarin. Proficiency in fundamental computer skills, including web browsing and standard applications such as Excel and Word. Valid driver's license required.