Customer Service Representative - Remote, Jacksonville or Omaha

Posted 8 days ago

stillwater insurance servicesJacksonville (FL)

Customer Service Representatives Insurance Agencies and Brokerages

SENIORITY

Junior

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About the role

Customer Service Representative Join a collaborative, service-focused team where professionalism, responsiveness, and attention to detail are valued. At Stillwater Insurance Group, our Customer Service Representatives play a critical role in building lasting relationships with policyholders, agents, and business partners by delivering accurate, timely, and solution-oriented service. Stillwater Insurance Group is a mid-sized national insurance provider offering home, auto, and commercial insurance products across all 50 states. Headquartered in Jacksonville, Florida, with offices in New York and Omaha, we are known for our supportive culture, strong values, and people-first approach. Our employees consistently describe Stillwater as a place with accessible leadership, collaborative teams, and a genuine commitment to integrity. We emphasize teamwork, professional development, and internal growth within a positive, high-performing environment.

Position Overview: The Customer Service Representative serves as a key point of contact for policyholders, agents, and internal partners. This role is responsible for handling service-related inquiries, processing policy updates, providing coverage information, and resolving customer concerns accurately and efficiently. This position is remote from your home, or can be in our Jacksonville or Omaha offices. Schedule is: 9:00am - 6:00pm PST.Every interaction reflects our department motto: "100% Right…100% of the Time…Doing the Very Best for our Customers."Success in this role requires strong communication skills, attention to detail, sound judgment, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

Respond to service requests across multiple communication channels while meeting established service level objectives
Provide policy and coverage information, including account status, transaction history, and explanations of coverage
Assist agents and policyholders with policy issuance, continuation, and updates
Process policy changes accurately and efficiently
Resolve customer complaints, concerns, and inquiries in a timely and professional manner
Build trust-based relationships by listening to customer needs and educating them on appropriate products and services
Collaborate with internal departments to ensure effective resolution of customer needs
Perform administrative and basic clerical/accounting functions as required
Adhere to company guidelines, procedures, and regulatory compliance standards
Perform other duties as assigned

Qualifications:

RequiredHigh school diploma or GEDActive Personal Lines Property & Casualty Agent License (2-20 FL)
Ability to maintain licensure in required states based on business needs
Strong verbal and written communication skills
Proficiency in database systems, internet applications, and Microsoft OfficeStrong organizational skills and ability to manage multiple priorities
High level of accuracy and attention to detail
Ability to work independently and collaboratively
If remote, ability to maintain stable internet service and a quiet work environment
PreferredPrior insurance agency or carrier experience in a customer service role
Bilingual (Spanish/English)
Schedule & Additional Details

Working hours: 9:00am - 6:00 PST after training. Generous additional compensation available for optional Saturday shifts.

What You Can Expect: A supportive, team-oriented culture. Opportunities for continued learning and career growth. Recognition for service excellence and performance. A workplace built on trust, integrity, and respect. Apply today to grow your career with Stillwater Insurance Group. Employment offers are contingent upon successful completion of a background investigation and pre-employment drug screening. Stillwater Insurance Group is a drug-free workplace and an equal opportunity employer.

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