Job Description:
Hallmark Aviation is seeking a professional Airline Account Manager for a Prestigious International Airline for our New York (JFK) Location. The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.
DEPARTMENT: New York, NY (JFK)
REQUIREMENTS:
AND SKILLS NEEDED: • Proven LEADERSHIP abilities and ORGANIZATIONAL skills • Excellent interpersonal, coaching and counseling skills • Understand that staff development is a leader's responsibility • Self-driven focus on Customer and Client satisfaction • Ability to excel under pressure of meeting extreme deadlines • Able to communicate effectively, both verbally and in writing • Experienced in planning a roster and monitoring work schedules • Able to solve daily problems and make quick decisions within the operation • 5 Yrs Airline Experience preferred: Minimum 4 yrs Airline Supervisor Experience preferred • Flexible and able to promote positive attitudes from subordinates • Computer Software (Word & Excel), typing, and ticketing experience • Able to work varied hours SPECIFIC DUTIES INCLUDE: • Provide hands-on supervision of the staff and delegate workload • Provide direct customer relations support • Ensure that account operates according to schedule and service level agreements • Recruit, interview, and hire staff • Oversee the long-term analysis of manpower needs, groom potential leaders • Ensure cross training as well as provide new and refresher training for staff members • Manage attendance records and ensure appropriate shift coverage • Handle discipline and motivation issues • Process promotion, demotion and termination paperwork • Enforce safety, security, and grooming standards • Administer performance reward programs • Control the budget for labor costs and allocation Essential Requirements: PREVIOUS AIRLINE EXPERIENCEAt least 18yrs old, with a High School Diploma or G.E.D.English required
Basic Math Skills:
Adding, Subtracting, Division, and Multiplying Computer Literate Able to stand, bend, squat, reach, grasp and pick up items. Occasional lifting of 23 kg; 32 kg with assistance. Reading & comprehension of reference materials, instructions, policies & procedures Valid US work authorization Professional demeanor and exceptional presentation Flexible schedule & availability Background Check, Fingerprinting required Drug Screen required before day of hire
