River North Marina - Service Writer

Company Overview: At Russell Marine, our mission is to be the dealership of choice for recreational boaters. We will sell high-quality boats, boating supplies, accessories; and provide superior service to help create pleasant and memorable experiences for our customers. Company Core Values We do what we say we are going to do We are responsible for the land and water We treat our customers, employees, and vendors with the utmost respect We are always active in the community in a positive way We are proud of our heritage, our company, and our land Our choices are guided with integrity Essential duties and responsibilities Follow all safety rules and regulations while performing work assignments Must have outgoing, friendly personality and superior communication service skills Initiate work orders and estimates, obtain customer approval, monitor progress, and maintain control of each work order through completion, final invoicing, and closure Schedule work to technicians based on experience in the absence of the shop foreman and/or service manager Assist in overall service operations by answering phones and assisting customers at the sales counter, and all other related duties to ensure superior customer service levels are maintained Assist parts department with weekly cycle counts and inventory management Work with integrity and respect for fellow co-workers while following company policy Complete all required annual training Handles service department filing and records Actively participate in training courses to maintain technical and non-technical job knowledge and skills Performs other duties as assigned Qualifications The requirements listed below are representative of the qualifications required or preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. High school diploma or equivalent preferred. Familiarity with marine, auto, RV or powersports dealership operation is a plus. Knowledge of boats, parts, and components Proficient in Microsoft Office Suite (Word, Excel, Outlook); ability to learn dealership specific programs and systems Strong multitasking and organizational abilities with attention to detail Professional verbal and written communication skills with a friendly, approachable demeanor. Comfortable handling of multi-line phone system and interacting with a wide variety of customers General understanding of marine terminology, boating lifestyle, and dealership flow. Willingness to learn about products, services, and customer needs specific to the marine industry Demonstrate patience, professionalism, and a positive attitude in customer interactions Able to remain composed during busy periods or challenging customer situations Reliable, punctual, and trustworthy. Displays a proactive attitude, takes initiative, and works well independently as part of a team Weekend work required Ability to pass pre-employment background and drug screenings Valid vessel and driver's license and acceptable driving record Work environment and physical demands The work environment and physical demands listed below are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities.

Work environment: The noise level in the work environment is usually medium loud to loud. Work is done in an office, on a boat, on the dock, in a retail space, and in a service shop Company Benefits Access to medical, vision, health, and life insurance 401k options Generous paid time off (vacation/sick/personal) paid holidays Competitive wages Discounts on gear Boat usage perks Opportunities to grow within the company Type: Full-time