Senior Technical Writer
tekwissenSavannah (GA)
$61.37/HR
Apply (opens in a new tab)Senior Technical Writer
Posted 11 days ago
tekwissenSavannah (GA)
SENIORITY
Senior
SALARY
$61.37/HR
About the role
Job Title: Senior Technical Writer
Location: Hoboken, NJ, 07030
Duration: 5 Months Job Type: Temporary Assignment Work Type: Remote
Pay Rate: $61.37-$61.37/HR
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Job Description
ROLE SUMMARY:
The User Assistance team for Higher Ed creates user-focused, data-informed, accessible, web- and mobile-based content to help students and educators use our products to accomplish their goals. We work hard to make sure we’re in the right place at the right time, with just enough information to give our users the guidance they need, and we’re constantly working to raise the bar in both our writing and our delivery. A culture of collaboration, with each other and with our partner teams, supports everything we do. As part of the Customer Success team, we get to work with people every day who have a passion for delivering exceptional customer experience, and have direct access to our users. We also work closely with product management, the Customer Service team, and the User Experience team to understand users’ questions and pain points, to make sure our content is as useful as it can possibly be.
REQUIREMENTS: As the ideal new Senior Writer for the User Assistance team, you:
Have least 7 years of experience as a software technical writer creating accessible, user-focused, context-sensitive end-user contentHave a BS/BA degree with a technical background Have a portfolio of writing samples showing versatility, creativity, and innovation, ideally including user interface writing examples as well Are proficient with Madcap Flare (at least 3 years’ experience) and HTML editors Have experience working with UX designers to create user interface text Have experience with Agile software development practices Have excellent written English with a good sense of style and the ability to write simple, friendly contentHave experience working in a large, complex, and distributed organization, enjoy collaborating, and have the people skills to work well in teams Can adapt to our current ways of working while also bringing your experience and expertise to help us improve Master new products and features quickly and efficiently Can work with minimal managerial oversight, while keeping managers informed Have a positive and imaginative approach to problem solving, can accept feedback gracefully, and have the experience and judgement to discern when to accept it and when to push back
Bonus points if you have:
Experience writing for the educational community (instructors, students, and administrators) Experience with a source control system like GitHubFamiliarity with JIRATekWissen® Group is an equal opportunity employer supporting workforce diversity.
Before you apply
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Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.