Remote Customer Service Representative

What You'll Do: Listen, ask questions, and uncover what customers really need Research and resolve account, billing, service, device, and technical concerns Troubleshoot issues requiring additional support Recommend and sell products, services, upgrades, or additional lines based on customer needs Confidently handle frustrated or challenging customers Help retain customers by finding solutions that address their concerns Navigate multiple systems and resources to resolve customer concerns Work toward established customer experience and performance goals You'll Be a Great Fit If You: Enjoy helping people and solving problems Communicate confidently and professionally Think critically and ask good questions Are comfortable recommending and selling products and services Are motivated by goals and results Can remain professional during challenging conversations Are comfortable with technology and learning new systems including AI assisted tools Are dependable and open to coaching and feedback

Work Environment: Work at home phone-based customer support environment. Distraction-free work space with 4 walls and a door, no electronics, people, pets, noise, etc. Ability to work scheduled shifts, including occasional overtime based on business needs. Company Provided equipment Candidate must have cable or fiber optic internet service provider and ability to plug equipment directly into a modem (No WiFi)Previous call center experience is helpful but not required. Experience in customer service, retail, hospitality, technical support, telecommunications, or other customer-facing roles can provide valuable transferable skills.

What We Offer: $16.00/hour starting pay Full-time, 40-hour work week Paid training Medical, dental, and vision insurance Paid time off Career growth and advancement opportunities Qualifications to be a Customer Service Representative at Afni Six months of customer service experience Must be 18 years of age Must have GED or High School Diploma Must be legally permitted to work in the United States What You Need to Thrive in Our Remote Environment: Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)25 Mbps Download/10 Mbps Upload Ping Rate – Less than 100 msA private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours. Ability to be on webcam during working hours