Claims Advocate - Financial Institutions
alliant insurance servicesEvanston (IL)
Claims Advocate - Financial Institutions
Posted 5 days ago
alliant insurance servicesEvanston (IL)
SENIORITY
Senior
About the role
Overview:
In this role you will serve as a claims advocate and specialist, supporting Producers and clients by managing medium to complex claims and driving favorable outcomes. You will analyze coverage and exposure, coordinate with carriers and legal counsel, and help retain accounts while pursuing new business. You'll contribute to training, risk management, and claims guidelines to improve processes and client service. This is a people-focused, cross-functional role with meaningful impact on client outcomes and retention.
Responsibilities:
- Advocate for clients and manage claims with carriers and claimants
- Conduct detailed analysis, interpretation, and negotiation of coverage and reserves
- Assist with complex and high-exposure claims and report to carriers
- Maintain claim diaries, monitor reservations and denials, and track rights
- Travel to loss sites and meet with clients and internal staff for recommendations
- Respond to questions on coverage, exposure, and settlements
- Manage subrogation and recovery efforts with clients
- Prepare coverage arguments and coordinate with client's legal counsel
- Support case preparation and negotiation to achieve favorable outcomes
- Provide value-added services to Producers to help retain accounts and win new business
- Develop training materials on coverage reviews, loss reporting, and claims guidelines
- Lead quarterly claims review meetings with employer representatives
- Ensure data integrity in agency management systems
- Perform other duties as assigned
Key requirements:
- Six (6) or more years related experience in brokerage or insurance carrier environment
- Possession of CPCU, AIC and/or ARM preferred
- Valid Fire and Casualty Broker – Agent license
- In-depth knowledge of standard P&C insurance coverage and risk management concepts
- Strong verbal and written communication skills
- Ability to work in a team and foster collaboration
- Excellent customer service and listening skills
- Advanced analytical abilities
- Proficiency with Microsoft Office Suite
- Experience interfacing with executivescommunicationteamworkleadership
- Microsoft Office Suiteclaims analysis and managementclaims liaison with carriers and attorneys
Before you apply
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A number in mind
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Your notice period
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