Vice President of Product Support-Heavy Equipment

About the Position: Our client is seeking a Vice President of Product Support to lead its parts, service, technical training, and product support sales organizations across a multi-branch territory. Reporting directly to the Chief Operating Officer, this executive will serve on the senior leadership team and oversee approximately two-thirds of the company's workforce. The Vice President will be responsible for improving operational performance, growing parts and service revenue, managing expenses, strengthening customer relationships, and developing a high-performing workforce. This leader will play a critical role in advancing the company's safety culture, operational consistency, and long-term growth strategy.

Key Responsibilities: Executive Leadership & Safety: Champion a company-wide safety culture, establish clear expectations, and ensure consistent accountability across all locations. Parts & Inventory Management: Oversee inventory planning, purchasing, logistics, distribution, and parts availability across the branch network and represented product lines. Service Operations:

• Lead regional and branch service teams responsible for field service, shop repairs, and preventive maintenance while driving service efficiency and performance.
• Sales & Customer Support: Develop parts and service sales strategies that help customers reduce equipment ownership and operating costs while improving profitability and customer satisfaction.
• Mining, Quarry & Aggregates: Strengthen product support capabilities within these key markets, helping customers improve productivity and reduce their cost per ton.
• Technical Services & Training: Oversee technical support resources, troubleshooting assistance, and technician development programs that improve workforce competency and service quality.
• Performance & Continuous Improvement: Use KPIs, financial analysis, and operational data to improve productivity, control expenses, increase profitability, and drive measurable results.
• Cross-Functional Collaboration: Partner with machine sales, rental, marketing, IT, corporate services, and talent development to align product support with broader business objectives.
• Talent Development:
• Recruit, coach, and develop leaders throughout the parts and service organizations, building accountability, engagement, and opportunities for career advancement.
• Strategic Planning:
• Collaborate with the executive team and OEM partners to establish priorities, implement operational improvements, and support long-term business growth.

Requirements: 20+ years of progressive leadership experience in parts, service, and product support operations. Experience with a major equipment OEM or competitive equipment dealership preferred. Demonstrated success implementing Lean, Six Sigma, and continuous improvement initiatives. A proven track record of delivering sustained, measurable improvements in operational performance and financial results. Strong analytical capabilities, including experience using data and performance metrics to guide business decisions. Experience supporting customers across multiple industries and business sizes, with a focus on improving productivity, equipment performance, and operating costs. Exceptional leadership and communication skills, with the ability to influence, develop, and align teams across a multi-location organization. A people-first leadership approach that builds trust, promotes accountability, and earns employee commitment. Ability to develop and execute strategic initiatives while maintaining a strong focus on customer experience, profitability, and employee development. Willingness to travel regularly throughout the assigned territory, with occasional out-of-state travel for training and meetings.