Manager, eCommerce Operations
gskCoatesville (PA)
Manager, eCommerce Operations
Posted today
gskCoatesville (PA)
SENIORITY
Manager
About the role
Overview:
As Manager, eCommerce Operations, you will lead end-to-end operations for GSK's US vaccine eCommerce channels, ensuring compliant, efficient access and purchasing experiences for healthcare professionals, wholesalers, and distributors. You’ll partner with cross-functional teams to drive platform stability, data analytics, and incident management, while aligning with Market Access and Tech stakeholders. You’ll guide Agile delivery, governance, and vendor management to support growth and a superior customer experience. This role offers strategic influence on a premier direct-sales channel and opportunities to shape the eCommerce technology roadmap. Compensation / Benefits comprehensive benefits program hybrid (office + remote) work arrangement opportunity to work on a premier eCommerce platform focus on vaccines and healthcare access
Responsibilities:
Oversee Channel Compliance, Production Support, Platform Testing, Reporting & Data Analytics, Ticket Management, and Vendor Management for eCommerce. Provide strategic input by understanding eCommerce, Business Partner, and Market Access strategies, and translate insights into operations. Coordinate with Channel and Tech stakeholders to resolve issues across eCommerce platforms and related systems (SAP, CERPS, CARS) and vendor solutions (Payments, Punchout). Participate in Agile sprint cycles and ensure execution of eCommerce initiatives. Contribute to Business Case Document reviews to balance Brand and Trade Strategy changes in operations. Monitor issue trends and escalate to management when needed. Support ad hoc data analytics requests and maintain eCommerce Power BI dashboards.
Key requirements:
Bachelor’s degree in IT, Finance, or Business 5+ years of SAP Hybris systems management Experience with Microsoft data/analytics tools including Azure and Power BI Cross-functional collaboration Stakeholder engagement Problem solving and incident triage SAP Hybris SAP/CERPS and CARS understanding Azure
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