Director of AI Member Engagement

Posted 3 days ago

virtual vocationsDenver (CO)

Medical and Health Services ManagersDirect Health and Medical Insurance Carriers

SENIORITY

Manager

About the role

Seeking a visionary leader, the full-time remote Director of AI Member Engagement will manage the strategy and execution of AI-powered member engagement platforms, enhancing communication and service delivery through innovative technologies. Key responsibilities Define and lead the enterprise strategy for AI-powered virtual assistants across various interaction channels Own the product roadmap and delivery of AI assistant capabilities aligned with business and member needs Establish a scalable operating model for conversational AI, ensuring compliance and performance optimization Required qualifications Bachelor's Degree in Business, Technology, Computer Science, Design, or related field, or equivalent professional experience 8 years of experience leading customer service or digital product functions with a focus on advancing digital capabilities 3 years of experience in leading AI or conversational AI platforms Proven track record of driving enterprise adoption of digital capabilities with measurable outcomes Experience in healthcare payer operations or digital member service environments is strongly preferred

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