Associate Client Service Representative

Associate Client Service RepresentativeWe're hiring a Client Service Representative for our Corporate Filing team. You'll work directly with our customers (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter. Our Client service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you're encouraged and expected to be your best.We're a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business.Some of the things you'll be doing:Build relationships with our clients to better understand their unique needs and concernsResearch, analyze, review, and process legal documentsFulfill requests and answer questions for internal and external customers via phone or electronicallyProvide excellent customer service to both internal and external clientsManage customer portfolios and organize workflow to meet customers' time frames and demandsData entry of client information, electronic filing, and retrieval of documentsNavigate between multiple databases quickly and accuratelyRecommend process improvements where applicableMaintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate servicesWhat technical skills, experience, and qualifications do you need?At least 5 years of experience working in a business to business customer service or administrative capacityEnergetic self-starter who thrives in a fast-paced, team-oriented environmentAttention to detail and accuracyStrong research skillsStrong prioritization and time-management skillsFlexibility and agility, with the ability to multitaskProblem-solving skillsStrong computer skills and proficiency in MS Office, Word, and ExcelExcellent verbal and written communication skillsSalesforce experience a plusCandidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business need.At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $34,776 to $53,480.