IT Support Specialist — Helpdesk for a Mission-Driven Tech

Posted 2 days ago

liberty resourcesSyracuse (NY)

Computer User Support Specialists Other Individual and Family Services

SENIORITY

Mid

Apply

About the role

Liberty Resources in Syracuse, NY seeks an IT Support Specialist to deliver frontline technical support across the organization. You will troubleshoot hardware, software, networking, and Microsoft 365, delivering excellent service to help the agency fulfill its mission. The role requires 2–3 years of IT experience, a NY license, and familiarity with Intune, Autopilot, AD, and Entra ID. Onsite and remote support, plus growth opportunities, are offered within a supportive nonprofit environment.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.