Service Associate
russo hardwareGrayslake (IL)
About the role
Service Associate The Service Associate acts as the primary point of contact for customers of the Service division. The responsibilities revolve around effectively communicating the needs of the customer to the other members of the service division as well as being able to communicate issues/services to the customer that will allow them to gain the most from their service experience.
Responsibilities/Duties:
- Greet customers at the counter in a timely and professional manner
- Help guide customers when they bring in machines for service
- Communicate with customers regarding quotes and completion of service
- Complete accurate service tickets and service quotes
- Uphold and maintain the visual standard within the store, primarily your department
- Maintain relationships with current customers and build relationships with new customers
- Assisting customers with other aspects of the business
- Maintain a safe work environment within the department for customers and staff
- All other tasks as defined by management
- Knowledge, Skills, and Abilities:
- Must possess good general computer skills (Excel, Word, Outlook, and Teams)
- Must be detail-oriented and organized
- Excellent written and verbal communication skills
- Excellent problem solver
- Ability to prioritize and multi-task
- Bilingual is a plus
- Credentials and Experience:
- High school diploma or equivalent
- Service writing experience in commercial lawn, auto or similar
- Knowledge of outdoor power equipment or landscaping is a plus
Physical Demands:
- Employee must possess the ability to lift, carry, push and pull materials and objects weighing between 40-50lbs
- Required to bend, stoop, kneel, squat, reach and climb to perform work
- May be required to stand, walk and use hands-fingers for long periods of time
- May be required to look at a computer screen for long periods of time
Benefits:
- Flexible scheduling (Open Saturdays till noon, closed Sundays!)Paid time off
- Paid vacation
- Overtime opportunity
- Major medical- BlueCross BlueShieldVision and dental coverage 401(k) employer match contribution- WE MATCH 100%FREE company apparel
- Wellness programs
- Professional development opportunities
- Employee discount
Russo Hardware, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Russo Hardware, Inc. complies with all applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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