Member Services Representative

Posted yesterday

14wBaltimore (MD)

Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

SALARY

$47,000 - $52,000 per year

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About the role

Customer Service Representative If you are great with people, curious about the financial world, and looking for a customer service role with room to grow, this could be a great next step. An Agora Company is looking for a full time Customer Service Representative to join our growing Member Services team in Baltimore. You will work directly with our members, help solve problems, answer questions, and become an expert on the financial research and services we provide. You will gain exposure to a unique financial publishing business and work with experienced professionals across our editorial, marketing, sales, and product teams. This hybrid position combines in office collaboration with the flexibility to work from home. This isn't your typical customer service job; it's the starting point of a dynamic career in a fast-moving, finance-focused environment where no two days are ever the same.

What You Will Do: Handle inbound and outbound calls with members and provide a responsive, professional experience Help members understand their subscriptions, publications, services, and account options Resolve questions and escalations with empathy, confidence, and good judgment Document member interactions and identify recurring questions, issues, and opportunities Work closely with editorial, marketing, product, and other internal teams Learn our products and become a trusted resource for our members Look for opportunities to improve the overall member experience Contribute ideas, feedback, and solutions as our Member Services team continues to grow

What We Are Looking For: We are looking for people who communicate well, enjoy solving problems, and genuinely like helping people. Ideally, you have 1 to 2 years of customer service, hospitality, sales, technical support, or other customer facing experience. More important than having the perfect resume is having the right attitude. You should be comfortable talking with customers on the phone, able to stay composed when conversations become challenging, willing to learn, and open to coaching and feedback. We especially value people who are curious, dependable, ambitious, and interested in growing beyond the position they were originally hired for.

Why Join Us: We are building a Member Services team that can become a talent pipeline for the broader organization. For the right person, this role offers the chance to learn how our business works, interact with teams throughout the company, develop new skills, and take on additional responsibility. The Agora Companies support more than 10 affiliated publishing groups focused on financial stat and lifestyle research. We believe in developing our employees and creating opportunities for them to grow within the organization.

What We Offer: Medical dental and vision insurance 401(k) with employer matching Generous vacation time and paid holidays Casual dress code Flexible work environment Performance based incentives Opportunities for professional growth and advancement

How to Apply: Apply today. We are actively interviewing and moving quickly with qualified candidates. If you are looking for a place where you can build relationships, develop new skills, and grow your career, we would like to meet you.

Location: Mount Vernon, Baltimore Employment: Full time Work Arrangement: Hybrid

Compensation: $47 - $52K plus performance-based incentives Education Preferred Bachelors or better.

Equal Opportunity Employer: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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