Shopfloor OT/IT support Technician

Posted 17 days ago

jconnect infotechMobile (AL)

Computer User Support Specialists Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance

SENIORITY

Mid

Apply

About the role

Job TitleIT endpoint knowledge, applicable on production lines, plus endpoint support. Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs etc barcode scanners, barcode printers, smart devices) and touch points Interaction with Team members for knowledge sharing, knowledge transition and issue resolution Stakeholder management, share regular updates and assist in preparing operational reports Triaging of issues and coordination with cross functional teams for timely resolution Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.) Maintaining agreed SLA levels and assuring Quality of delivery at all times Adhere to shift rotation plan and Operating model Interaction with SME's on functional issues Coordinate communications between suppliers, OEM, and business stakeholders for their particular area Tracks and report progress to stakeholders

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.