PBX Operator
talentifyioBaltimore (MD)
$17.83/Hr
ApplyAbout the role
Summary: Join Our Team at Mercy Medical Center - Now Hiring a PBX Operator!
Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.
As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive.
Responsibilities:
The PBX Operator creates an exceptional first impression of Mercy Medical Center in all interactions. Answers calls directed to the Mercy Operator from internal and external callers, within 3 rings as described in the customer service protocol. Transfer callers to correct destination. Take and relay messages for physicians appropriately, including digital and/or alpha paging. Monitors alarms, process life safety codes and other emergency plans. Provides overhead paging services. Assists with the provisioning and replacement of pagers. Demonstrate the ability to effectively use department hardware and software.
Requirements: Must possess a high school diploma or GED
Prefer two years of switchboard experience.
Must possess computer/PC skills; general word processing and keyboard skills, including PC mouse, are required.
Min
USD $17.83/Hr.
Max
USD $26.75/Hr.
Salary Information:
Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.
Benefits: Eligibility is based on your scheduled FTE status and Job Category
Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
403(b) retirement plan with generous company match and "catch up" provision
Paid Time Off (PTO) & company paid holidays
Tuition reimbursement
Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
Employer paid Short & Long Term Disability benefits for eligible employees
Voluntary Benefits
Discounts on auto & home insurance and Verizon plans
Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercury's Mission and Values
EEO Statement:
Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.
Must possess a high school diploma or GED
Prefer two years of switchboard experience.
Must possess computer/PC skills; general word processing and keyboard skills, including PC mouse, are required.
The PBX Operator creates an exceptional first impression of Mercy Medical Center in all interactions. Answers calls directed to the Mercy Operator from internal and external callers, within 3 rings as described in the customer service protocol. Transfer callers to correct destination. Take and relay messages for physicians appropriately, including digital and/or alpha paging. Monitors alarms, process life safety codes and other emergency plans. Provides overhead paging services. Assists with the provisioning and replacement of pagers. Demonstrate the ability to effectively use department hardware and software.
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