Remote Customer Support Advisor
globe life american income divisionDenver (CO)
Remote Customer Support Advisor
Posted 2 days ago
globe life american income divisionDenver (CO)
SENIORITY
Junior
About the role
About the job Remote Customer Support Advisor
About the Opportunity:
We work with union members, credit union members, association groups, and their families across Canada to help them access long-term benefit programs designed to provide financial protection and peace of mind. Our mission is to support working families with clear, professional guidance and ensure they understand the coverage options available to them. As our team continues to grow, we're looking for motivated, people-focused individuals who are ready to build a meaningful career in a fully remote environment.
What You'll Do:
In this role, you'll connect with families virtually and help guide them through their permanent benefits program from start to finish. You'll be responsible for creating a smooth, professional experience while ensuring each member receives accurate information and support.
Your responsibilities will include:
- Reviewing benefit options with members through Zoom appointments
- Explaining programs in a clear, simple, and professional manner
- Assisting with documentation and ensuring details are completed accurately
- Building lasting relationships through consistent follow-up and service
- Working with your team to improve communication, organization, and client experience
- Participating in ongoing training and development to strengthen your skills
What We're Looking For:
We're looking for individuals who are reliable, coachable, and comfortable communicating with people in a virtual setting. Previous experience in customer service, administration, sales, or client support is helpful, but not required for the right candidate.
Qualifications:
- Must be legally authorized to work in Canada or USHigh school diploma or equivalent required
- Post-secondary education is considered an asset 1+ year of customer support, administrative, or client-facing experience preferred
- Comfortable using Zoom, email, and basic computer systems
Key Skills:
- Strong verbal and written communication skills
- Excellent organization and attention to detail
- Ability to adapt in a fast-paced remote environment
- Professional, positive, and solution-focused attitude
- Strong time-management skills
- Team-oriented mindset with a willingness to learn
Why Join Us?
- Comprehensive Benefits - access to dental, prescription coverage, travel insurance, and more
- Fully Remote Flexibility - work from home with more control over your schedule
- Career Development - structured training, mentorship, and advancement opportunities
- Performance Incentives - bonuses, recognition, and incentive travel opportunities
- Supportive Culture - a positive team environment where effort and growth are valued
- Purpose-Driven Work - help families better understand programs designed to protect their future
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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