Customer Service Manager
Posted 3 days ago
virtual vocationsNew York (NY)
First-Line Supervisors of Personal Service WorkersTelemarketing Bureaus and Other Contact Centers
SENIORITY
Mid
About the role
Leading a dedicated customer service team, the full-time Customer Service Manager will oversee operations for the PLANEPASS service, ensuring efficient handling of inquiries and resolution of escalated issues in a fully remote environment.
Key ResponsibilitiesLead and manage day-to-day operations of the PLANEPASS customer service team
Establish priorities and workflows to achieve service goals and improve customer service procedures
Resolve escalated customer concerns and collaborate with other departments to ensure timely issue resolutionRequired QualificationsMinimum 5 years' experience managing a customer service team
Experience in resolving escalated customer complaints and complex service issues
Working knowledge of full-cycle accounts receivable, billing, and collections practices
Proficiency with CRM systems and Microsoft Office 365
Bachelor's degree preferred
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
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A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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