Customer Service Representative
nsi industriesHuntersville (NC)
About the role
Customer Service Representative (Manufacturing & Distribution) Focused on the electrical and network infrastructure markets, NSI continues to outpace the industry with strong growth. We're all about Making Connectionsand we know our future success depends on the collective talents and experiences of our people and their ability to come together for our customers and communities. With locations across North America, NSI has the size and breadth to offer opportunities to grow and develop. If you're looking for a dynamic, fast-paced workplace where you can learn, contribute, and make an impact, we'd love to hear from you. Ready to make an immediate impact for customers? Join NSI Industries as a Customer Service Representative (Manufacturing & Distribution), where you'll play a key role in delivering responsive, high-quality support every day. This position is part of a dynamic sales team supporting distributor customers across the Carolinas. It's a great opportunity to grow your experience in customer support, account management, and product support. You'll be the frontline connection for our distributor customersresponding to inquiries, partnering with the quoting team, processing orders, and resolving issues with accuracy and care. You'll bring strong technical aptitude and the desire to learn new programs and products; experience in electrical manufacturing or a similar industry is a plus. The successful candidate will be comfortable working cross-functionally and will bring excellent communication skills. You're customer-focused and solution-driven, with a professional demeanor and the ability to interact effectively at all levels, internally and externally. Reliability and follow-through are essential in this critical support role.
Responsibilities include:
Respond to customer inquiries via phone and email.
Provide pricing, cross-reference items, and verify product availability.
Process RMAs.
Track orders and provide status updates.
Manage customer accounts and process orders accurately and efficiently.
Address product and service inquiries, ensuring timely and effective resolution.
Handle a high volume of calls while identifying opportunities to generate sales leads.
Build trust and rapport with customers through clear, professional communication.
Document customer interactions and transactions thoroughly.
Use technology tools (NetSuite) to manage communications and verify order details.
Requirements
Experience:
24+ years in customer service within manufacturing, distribution, or a related environment.
Education:
High school diploma or equivalent required; college degree preferred. Technical proficiency: Comfort with CRM/ERP tools; experience with EDI/VMI, RMA processes, and NetSuite is a plus.
Location:
On-site | Huntersville, NCInterested? Apply today to join NSI Industries and help deliver an exceptional customer experience for our distributor partners across the Carolinas.
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