Senior Incident Commander & RCA Lead
linuxconfigMillbrae (CA)
About the role
Crusoe is hiring a Senior Incident Manager to lead incident response for enterprise customers, coordinate cross-functional teams, and own post-incident analysis and reporting. You will craft clear customer communications, drive RCA outcomes, and document corrective actions to improve platform reliability.
The role emphasizes collaboration with Customer Success and Engineering, with on-call rotation and a focus on scalable processes in a rapidly growing AI infrastructure environment.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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