Service Value Success Manager - Remote
endresshauserHouston (TX)
Service Value Success Manager - Remote
Posted yesterday
endresshauserHouston (TX)
SENIORITY
Manager
About the role
Overview:
In this role, you drive measurable customer value by leading high-touch success journeys within Salesforce. You will partner with customers to align on objectives, orchestrate value-focused engagements, and track outcomes across the lifecycle. You enable service adoption, close consumption gaps, and influence pipeline growth and loyalty through value optimization. You work with cross-functional teams to document value activities and ensure seamless handoffs. This is a chance to shape customer success at a family-owned leader in automation. Compensation / Benefitstuition reimbursementcomprehensive medical/dental/vision benefitscompetitive compensation and bonus opportunitiesgenerous paid time offlife insurance and 401(k) with company matchon-site amenities (café, fitness center, health clinic)
Responsibilities:
- Partner with customers to define objectives and identify measurable value opportunities
- Facilitate discovery workshops, value reviews, and success planning; document in Salesforce for opportunity tracking and forecasting
- Coordinate with internal stakeholders, partners, and service providers for project execution and ongoing value realization
- Lead value-focused engagements (e.g., Netilion adoption, maintenance optimization, calibration maturity, workforce enablement)
- Assess customer needs, propose solutions, and incorporate feedback to improve the experience
- Establish customer-aligned dashboards and KPI frameworks for value reviews
- Ensure disciplined Salesforce documentation of Success Journeys, value activities, outcomes, and influenced opportunities
- Enable seamless handoff from Field Project Managers to ongoing value realization and lifecycle success
Key requirements:
- Bachelor's degree in engineering, business, or related technical/commercial discipline 5+ years in service, customer success, consulting, or sales enablement, preferably in industrial/automation/process industries
- Willingness to travel up to 40% (primarily US; some international travel)
- Trusted advisory and relationship-building
- Executive communication and facilitation
- Independent decision-making and initiative
- Salesforce-based value documentation, opportunity tracking, and lifecycle forecasting
- Ability to translate technical capabilities into measurable business value
- Data analytics for decision-making
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