Incident Support Engineer (Automotive Domain) role

Job ID: 26-28449

Pay Range: $50 - $52/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).Key Requirements and Technology Experience: Must have skills: Incident Management, Monitoring tool, ITIL, Connected Car / Telematics ecosystem.5+ years in Operations/Service Management with 4+ years leading Incident Management in large-scale, 24/7 environments. Demonstrated experience running bridges for P1/P0 incidents; proven incident commander skills and decision-making under pressure. Strong background in Telematics/Connected Car domain and vehicle remote services concepts. Proficiency with observability and monitoring tools: Dynatrace, Datadog, Grafana, MaxGauge (dashboards, alerting, traces, logs).Expertise in IM processes: detection → triage → severity assignment → bridge initiation → stakeholder updates → resolution → post-incident RCA.Working knowledge of ITIL practices (Incident, Problem, Change, Service Level Management).Should have good hands on experience in using tools like JIRA, Confluence, Jenkins, XMatters. Excellent communication (written/verbal), executive presence, and stakeholder management across onsite–offshore teams. Ability to analyze telemetry and time-series data to drive root cause hypotheses and corrective actions. Experience defining SLAs/SLOs and building KPI dashboards (MTTD/MTTA/MTTR, incident volume, recurrence, comms SLA, customer impact).Datadog, Dynatrace, Grafana, MaxGauge (APM, logs, metrics, dashboards).Incident & Comms: ticketing (Jira/ServiceNow), chat/bridge tools (Teams/Zoom), status pages. Data: time-series analysis, log aggregation, tracing, alerting policies and noise reduction. Our client is a leading Banking Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.