VOIP Technician

Posted yesterday

fiberwave technologiesLayton (UT)

Telecommunications Equipment Installers and Repairers, Except Line Installers Wired Telecommunications Carriers

SENIORITY

Mid

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About the role

Job Description: Job Description

Job Title: VoIP Technician

Level: Entry-level to Junior

Position Summary: The VoIP Technician installs, configures, and supports Voice over IP phone systems for customers and internal users. This role handles on-site and remote work, including phone setup, basic system programming, troubleshooting, and day-to-day support. The technician works under senior staff while building hands-on experience with IP phones, PBX/hosted platforms, SIP trunks, and related network settings.

Responsibilities:

Install, configure, and test VoIP phones, ATAs, gateways, and related hardware
Perform moves, adds, and changes (MACs) for extensions, users, and devices
Assist with new system deployments, cutovers, and go-live testing
Configure basic call routing, voicemail, hunt groups, auto attendants, and user features
Troubleshoot call quality issues such as dropped calls, one-way audio, echo, jitter, and registration failures
Support SIP registration, trunks, DIDs, and basic call-flow problems
Check related network issues that affect voice, including cabling, VLANs, PoE, ports, NAT, and firewall settings
Provide Tier 1 support by phone, email, chat, or ticketing system
Train end users on phone features, apps, and basic system use
Document installs, configurations, tickets, and site notes
Coordinate with vendors, carriers, and senior engineers on escalations
Maintain inventory of phones, adapters, and spare parts
Follow change-control, labeling, and customer-site professionalism standards

Required Qualifications:

High school diploma or equivalent; technical certificate or related coursework preferred0–2 years of experience in VoIP, telecom, IT support, networking, or low-voltage/cabling work
Basic understanding of VoIP concepts, IP phones, and phone system support
Familiarity with networking fundamentals: TCP/IP, DHCP, DNS, VLANs, and Wi-FiAbility to follow installation checklists and written procedures
Strong troubleshooting mindset and customer-service skills
Clear written and verbal communication
Valid driver's license and ability to travel to customer sites as needed
Ability to lift and carry equipment (typically up to 40–50 lbs) and work in office, closet, and ceiling environments

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