Online Member Service Representative

Posted today

indiana members credit unionIndianapolis (IN)

Customer Service Representatives Credit Unions

SENIORITY

Junior

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About the role

Job TitleAssist members on Live Chat and answer e-mails from members through online banking and the mobile app.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Handle Live Chats from members
Reply to online banking and mobile app messages
Ability to multi-task, handling multiple chats and messages at the same time
Possess excellent written communication skills
Knowledge of all credit union share account products and procedures
Knowledge of all credit union online and mobile products
Update information in core system as needed
Research and solve member problems
Possess excellent computer skills
Other duties as assigned

Competencies:

Strong detail orientation for accuracy in processing
Strong computer skills
Excellent oral and written communication skills, including telephone communication skills
Proactive communicator and problem solver
Strong customer service skills
Working knowledge of Episys
Working knowledge of Synapsys
Supervisory Responsibilities
NoneWork Environment
Office environment
May be asked to work remotely temporarily
Flexible work schedule including working some Saturdays
Physical Demands
Sitting for extended period of time
Handling – ability to touch, feel, lift, operate and control equipment, materials and objects with hands
Reaching – ability to thrust out the hands to retrieve an object
Seeing – ability to have power of sight
Hearing – ability to be aware of sounds by the ear; consistent ability to communicate with other via phone
Travel Required
MinimalRequired Education and Experience
High School Diploma or Equivalent
Twelve Months of Experience with Indiana Members Credit Union or Equivalent

Excellent Communication, Analytical, and Organization SkillsPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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