Home Equity Prod Svcs Spec

Primary responsibilities include: Accurately and professionally respond to all inquiries regarding Home Equity Line of Credit application from the time of data entry to the loan closing process. Make outbound calls and respond to inbound calls from customers and branch colleagues to schedule closings. Review and effectively, completely, and accurately communicate the details of the transaction to ensure that there are no surprises. Adhere to regulatory and bank guidelines. Meet department productivity and quality standards. Qualifications, Education, Certifications and/or Other Professional Credentials

Required Qualifications: Requires ability to navigate a data entry system or other relevant applications Familiarity with Empower, Mainframe, Finesse Phone System and other internal bank systems preferred Knowledge of policies and procedures relating to Home Equity products Strong computer skills Excellent verbal and written communication skills, telephone etiquette and friendly attitude Effective interpersonal stills, must be a team player Ability to work in a fast-paced environment Dependable and willing to be flexible with work schedule, including working overtime as needed Understanding of regulatory requirementsPreferred QualificationsRetail branchexperience preferred Call center experience preferredHours & Work Schedule

Hours per Week: 40 hours

Work Schedule: M - F 8:15 am - 5:00 pm Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.