Member Experience Concierge

Posted 17 days ago

dover federal credit unionEast Lansing (MI)

Customer Service Representatives Credit Unions

SENIORITY

Junior

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About the role

Dover Federal Credit Union is looking for a Member Experience Specialist based in Michigan. This full-time role focuses on delivering exceptional service to members and performing various clerical duties. The ideal candidate will have a high school education and related experience in member service. The position involves meeting sales and service goals, maintaining confidentiality, and ensuring compliance with regulations. Strong interpersonal skills and attention to detail are essential.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.