Customer Service – Contract Administrator

Essential Duties & Responsibilities: Serve as the primary administrative support resource for HVAC service agreements and contract-related activities. Review, validate, and process new service agreements, ensuring accuracy and completeness. Enter and maintain contract information within our ERP system and Microsoft Dynamics closely with Sales, Operations, Vice Presidents, and Branch Managers to support contract execution and business objectives. Track agreement sales, renewals, amendments, and customer-specific requirements. Maintain accurate records of contractual obligations, asset inventories, terms and conditions, and customer purchase orders and ensure all necessary supporting documentation is received and properly filed. Monitor contract changes, updates, and renewals while maintaining data integrity across systems. Communicate proactively with customers and internal stakeholders to resolve discrepancies, obtain missing information, and ensure seamless customer experience. Support continuous process improvement efforts and contribute to operational excellence through consistent execution of established procedures.

Qualifications: Associate degree (2-year degree) required. Minimum of 5 years of progressively responsible administrative experience. Advanced proficiency with Microsoft Office Suite, including:

• Outlook
• ExcelWordTeamsMicrosoft Dynamics
• Experience working within an ERP system.
• Strong organizational, prioritization, and time management skills.
• Excellent verbal and written communication abilities.
• Demonstrated ability to manage multiple deadlines while maintaining accuracy and attention to detail.
• Customer-focused mindset with strong follow-up and problem-solving skills. • Working knowledge of basic cost accounting principles.

Why This Role Matters: This position is essential to the success of our service operations. Your ability to maintain accurate contract information, support our sales efforts, and deliver exceptional customer service will help drive operational efficiency, customer retention, and long-term business growth. If you enjoy working behind the scenes to ensure everything runs smoothly while making a meaningful impact on customers and colleagues alike, we encourage you to apply. Join a team where your attention to detail, customer focus, and administrative expertise will make a difference every day.

Physical Demands: This position is in-person in an office working environment.

Equal Opportunity Employer: As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Affirmative Action: PolicyPlease review our Affirmative Action Policy. Notice to Prospective Employees Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process – it is probably fraudulent.

Geographic Disclosure: Compensation range $68,000-$72,500 yearly salary.

Benefits: We are committed to providing employees with a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.